Privacy Policy

This policy applies to information we collect when you choose to use this website, and also to personal information which we process further to supplying goods to our customers and receiving personal data from our suppliers.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information we collect about you; what we do with your information and who your information might be shared with.

What information do we collect?

We collect personal information about you (such as your name, delivery address, email address and telephone number), when you contact us via our website, make comments on our website or purchase goods from us. We also collect personal information when you visit our website as explained below in the Cookies section.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider, to improve the user’s experience whilst visiting the website, and better understand how you use it. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies, however, some of our website features may not function as a result.

Statistical information

We use Google Universal Analytics to collect statistical information about your visit to help us improve the site. This information is aggregated and does not identify you personally. It includes:

  • Your IP address
  • The search terms you used
  • The pages you visited on our site and the links you clicked on
  • The date and time you visited the site
  • The referring site (if any) from which you clicked through to this site
  • Your operating system, for example Windows, MacOS
  • The type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
  • Other things like your screen resolution and the language setting of your browser.

How Google uses data when you use their partners’ sites or apps.

Social Media

Any social media posts or comments are subject to the terms of the relevant social media platform. We are not responsible for this kind of sharing and encourage you to view the privacy policy and terms of use for each platform.

Any comments you make on these social media platforms in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use.

How will we use the information about you?

We process information about you so that we can:

  • Provide the goods or information you have requested
  • Identify you and manage any accounts you hold with us
  • Detect and prevent fraud
  • Customise our website and its content to your particular preferences
  • Notify you of any changes to our website or to our goods or services that may affect you
  • Improve our service

Lawful basis for processing your personal data

The reasons why we process your personal data are listed above and the lawful basis for such processing is one or more of the following:

  • It is necessary for us to perform the contract you wish to enter into with us or in order to take steps you have requested us to take prior to entering into a contract with.
  • It is in our legitimate business interest to carry out such processing (eg reminding you of an “abandoned on-line cart”) except where such an interest is overridden by your interests or fundamental rights and freedoms which require your personal data to be protected
  • You have given your consent for one or more specific purposes.

Who do we share your personal information with?

We may send information about you to other parties (such as Stripe) to help us to fulfil your order with us and to law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Marketing and email newsletter

Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscribed activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email consent, times, dates and frequency of activity (this is by no means a comprehensive list). You can choose to unsubscribe at any point by clicking on the link at the bottom of the email.

Keeping your data secure

While we will use all appropriate efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).

Retention Periods

We store your personal data on secure servers for a period of:

  • 3 years from the date on which you cease to be a customer or supplier of ours
  • Until you ask us to destroy it

In each case unless the law requires us to store the data for a longer period.

What rights do you have?

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us (please see ‘How to contact us’ below).

How to contact us

If you wish to contact us about this privacy policy, the information we hold about you or any other matter, please contact us via our website contact form or write to us at “The Natural Parent Magazine, PO Box 306, Oneroa, Auckland 1081, New Zealand”.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services. This policy was last updated in March 2022.